ReelFloodReelFlood

Privacy Policy

Last updated: February 14, 2026

1. Introduction

ReelFlood (“we”, “our”, “us”) operates the ReelFlood platform. This Privacy Policy explains how we collect, use, and protect your information when you use our service. By using ReelFlood, you agree to the collection and use of information as described in this policy.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, and password (stored as a secure hash). If you sign in with Google, we receive your Google profile name, email, and profile picture.

User-Uploaded Content

Files you upload to the platform, such as app demo videos and images.

AI-Generated Content

Content created through our AI features, including UGC character images, generated videos, and composed videos with voice dubbing.

Usage & Technical Data

Pages visited, features used, timestamps, browser type, operating system, device type, and IP address — collected automatically to operate and improve the service.

Session Data

Authentication session cookies used to keep you logged in.

3. How We Use Your Information

  • Create and manage your account
  • Generate AI content on your behalf (images, videos, voice dubbing)
  • Store and deliver your uploaded and generated content
  • Authenticate sessions and protect your account
  • Improve and maintain the platform
  • Send account-related communications (e.g., password reset emails)

We do not sell your personal data to third parties.

4. Third-Party Services

We use third-party services to provide AI content generation, cloud storage, and authentication. These providers may receive limited data necessary to perform their function (e.g., prompts, uploaded files, or login credentials). Each provider operates under its own privacy policy. We only share the minimum data required for each service to function and do not sell your data to any third party.

5. Cookies

We use session cookies only, which are strictly necessary for authentication. These cookies keep you logged in and do not track you across other websites. We do not use analytics, advertising, or tracking cookies.

6. Data Storage & Security

Your data is stored on secure cloud infrastructure. We protect your data using HTTPS encryption, signed URLs for file access, and securely hashed passwords. While we take commercially reasonable measures to protect your data, no system is 100% secure.

7. Data Retention

We retain your data for as long as your account is active. When you delete your account, your personal information and associated content are permanently deleted. Backups may be retained for up to 30 days before being purged.

8. Your Rights

You have the right to:

  • Access your personal data
  • Delete your account and all associated data
  • Correct inaccurate account information
  • Export your data in a portable format
  • Opt out of any non-essential data processing

To exercise these rights, contact us at the email below.

9. International Data Transfers & GDPR

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, the following additional rights and disclosures apply to you under the General Data Protection Regulation (GDPR):

Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract — to provide and operate the ReelFlood service you signed up for
  • Legitimate interest — to improve our platform, prevent fraud, and ensure security
  • Consent — where required, such as for optional communications

International Transfers

Your data may be transferred to and processed in countries outside the EEA, including the United States. When we transfer data internationally, we rely on Standard Contractual Clauses (SCCs) or other legally approved transfer mechanisms to ensure your data receives adequate protection.

Additional EEA Rights

In addition to the rights listed in Section 8, EEA residents also have the right to:

  • Restrict processing of your personal data in certain circumstances
  • Object to processing based on legitimate interests
  • Data portability — receive your data in a structured, machine-readable format
  • Lodge a complaint with your local data protection supervisory authority

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information.

Your Rights

  • Right to Know — request what personal information we collect, use, and disclose about you
  • Right to Delete — request deletion of your personal information
  • Right to Correct — request correction of inaccurate personal information
  • Right to Opt Out — opt out of the sale or sharing of personal information
  • Right to Non-Discrimination — we will not discriminate against you for exercising your privacy rights

Do Not Sell or Share

We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising. We do not use or disclose sensitive personal information for purposes other than providing the service.

How to Exercise Your Rights

To submit a request, contact us at [email protected]. We will verify your identity before processing your request and respond within 45 days as required by law.

11. Children's Privacy

ReelFlood is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such data, we will delete it promptly.

12. Changes to This Policy

We may update this policy from time to time. Changes will be reflected by an updated “Last updated” date. Continued use of ReelFlood after changes constitutes acceptance of the revised policy.

13. Contact

For privacy-related questions, contact us at [email protected].